The Huddle - Episode 6 - Set Yourself Ahead; Get Trained
This week Paul talks with Jose and Daniel Gonzalez from Preferred Flooring go into detail about how important it is to get trained and certified. They discuss how it can set you apart from other installers in the hiring process, and how it puts you ahead in your business.
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The HUDDLE is where the flooring industry can get together and talk about everything! Lead by Paul Stuart from Go Carerra who is joined by Daniel and Jose Gonzalez from Preferred Flooring.
as usual what's up everybody
and welcome to the huddle
where we come into weekly to discuss
forward progress and maintaining that in
your flooring career today we're going
to be talking um about trainings we hit
on it every week we're going to do kind
of a deep dive in the importance of that
so
we encourage
questions we'll have q a so you can chat
your question
and
we'll do our best to address that during
q a
so
without further ado joined with me as
usual is jose and daniel of preferred
flooring
and
they are probably
one of the
biggest proponents of training
we certainly are as well but
out there in the industry i think that
it's pretty clear where they stand and
so maybe
maybe we can start with
was there a clear difference because i
know you guys um
got started and and was uh installing
for a while and then you you just you
got some certifications or some
different trainings was there a clear
difference before and after from
like did you learn something that
moved the pendulum for you or was it a
gradual deal
i think
so if if we start like even even before
we started getting certifications um i
was kind of one of those people that i
was that was always like why do i need
to get trained in this i do this every
day
and then it wasn't until you actually go
to your first training or certification
where you're like
damn i kind of been doing that wrong the
entire time
and it wasn't
like i was like well this is bs because
i don't want to admit that i'm wrong
it's i guess i got some things to work
on and it's just that one thing that
that you take away
so once uh we went through the trainings
it was kind of like all right we've been
doing this uh
not necessarily
like completely wrong but there was
steps to it that we were missing so i
was like all right let's
back everything up start doing things
the way they're supposed to be done and
then implementing that moving forward
and and not doing it how we used to
yeah
definitely um definitely a change in
perception right you
[Music]
you don't know that
you might not know everything until you
learn something new because that's all
you know uh and
dale you don't know what you don't know
yeah yeah like daniel said you
you go into these classes uh if you go
in there thinking you're gonna you know
everything you're
completely out of your element you're
putting yourself in a bad spot
um you know humble yourself going there
and be prepared to learn from the newest
guy and the oldest guy in there in that
class
but going in and learning something like
danny i went through a lot a lot more
certifications than i have right even
though
um i had my first cert involved
20 plus years ago
armstrong but um and i think i took a
mohawk certification class on accident
um but um
you got to be the first guy
yeah
and course on accident yeah
you come back with a little bit more
information and you have those ah-ha
moments
so you start thinking back about
past projects that you've done and
you've had issues or if you didn't have
a shortcut or something failed or if
something just wasn't working right then
you're like
[Music]
i know what that is now i know exactly
what that is now
did that help you um
one of the
um
i think big benefits
is just understanding
you have a leg to stand on when you do
have a claim did you do you find that
helpful
if you've ever had a claim i got a story
about that myself but
when
you have a claim but you've been fully
certified and you can
you know kind of prove that you did it
the the manufacturers
um
per the manufacturer's instructions and
for industry training did that have you
ever leaned on that during a claim or
anything
yeah 100 i mean if you're in the
flooring industry and you say you've
never had something go wrong or you've
never had to
uh bite the bullet and say you've made a
mistake or
go back and rethink of what you rethink
of the process uh and put it down on
paper and say you know what i did do
everything right um
if you say you've never had any one of
those two then
you're just not telling the truth or
nobody told you well i mean there's some
guys that
never been trained and
and um
you know i think there's a clear
difference in vernacular of what you say
uh in a claim
uh when you're dealing with a you know
an independent inspector you're dealing
with claims department at a mill
there's there's a difference in what
you
you know if you don't know you didn't do
it right
we had a claim long time ago pre
probably
you know
15 years ago and we've had other issues
but i'm just in this particular thing
uh our installer was not certified at
all he'd been taught well he was he had
good hand skills but he was never
certified never trained
and
he clearly
made some comments to the inspector
and the inspector put that in his report
that
he didn't do it
the per the instructions
part of it's because he probably didn't
he wasn't trained properly
but the other part is years down the
road we've won claims because we were
able to not only show the guys
certified
but in addition to that
uh
he he was able to recite the methods or
the
uh you know the process he took in
installation
and
pretty much those those types of things
are what uh save that particular claim
was that
he was able to
line by line talk about what he did
and what processes he used
and it made a big difference like it
turned the whole thing around
right and then we've been on
you know
a claim or two where the actual
manufacturer
was like well this is your fault and
then you're like whoa whoa whoa but i'm
certified and then they're like oh hold
on then let us take a look back all
right we're going to cover it now
yeah isn't that amazing
well a lot of that is they're going to
try to get away with and not to get too
deep into the claims we i would like to
address that in a future episode like i
believe
man if installers could get
you know the inspection training as well
to know
the angles that are taken
uh there's a benefit there but
in just being trained on the flooring
itself
it's almost as if on claims they they go
with
you know
denying the claim and seeing if you take
it
you know but if you know what you're
doing and you've been properly trained
you can sure get yourself out of those
and rightfully so look it was
i'm not making it like our guy was able
to talk his way out of it it was not a
installation error it was a
manufacturer's defect
and we were just able to get there
by them not
blaming the easiest way which is just to
blame the installer
right and it's not only the
manufacturers it's uh we've been in to
some spots where
the actual people you're doing work for
so the store that you're working for is
like hey this is what's wrong with it
you guys got to go and fix it and it's
like
no it's not our fault they're like oh
yeah we hired a
an inspector and then you're like okay
well we're going to hire an inspector
too and send them out and then you just
magically never hear about that job ever
again yeah
yeah that's a job we're getting ready to
revisit now so because of our honesty
and
um our due diligence through that whole
project um
it's just one of those places they call
us for everything they need for the
flooring and i'm very grateful for that
um
what's your what's your experience with
uh the biggest
we've touched on this before as well
what do you guys hear when somebody
um
you know why they're not
i mean what's the biggest
uh hurdle or reluctancy to getting
trained
good
a lot of it is we hear is like i said
when you're like why do i need to learn
how to do this when i do it every day i
already know what i'm doing
so
there's no point into me going over
there so they can tell me what i already
know
yeah
and that's
that's hard to hear and it's it's hard
to hear because
it's some
commercial changes all the time right
residential might stay the same a little
bit for for like
some carpet but some techniques
come out new techniques new installs new
banking new tools new tools and
there's a lot of things
that if you're not keeping up with it
you're just falling behind and
you
you don't put yourself in a position to
be successful if you think you know
everything and that's the way it's going
to stay and remain it's just it's just
not going to happen
yeah new technology new techniques all
that stuff comes out
so being
up to speed on that stuff is important
but i would say what about
you know
when we ran a survey
for
go carrera we ran a survey trying to
find out why installers don't get
trained and that was the
number one reason number two was they
don't know where
to even go it's like the industry is not
doing a great job they shoot out emails
to flooring companies like myself but
they never get down to the installer
level
for
information on where to get trained for
a given discipline whether it's carpet
or tile or resilient or flash coving
heat welder you know wood flooring and
there's great
trainings out there for just about every
one of the disciplines it's just a
matter of knowing where they're at
um
that's part of our
real goal here is we've we're starting
we're almost finished i should say with
a um
with a webpage that'll have every
training on every month regardless of
who's teaching i don't care who's
teaching it we just want to promote
training
and then
get that out there if it's
recognized as a industry training we
want people to know where it's at and
what it is and try to promote that as
best as we can but
so that solves half
of the two major
kind of uh
disputes about why to get trained but
how do you change the minds of somebody
who says you know
well i'm
i'm not going to make any more money at
it or uh you know it's not going to pay
me i got to take off time and pay for
the training and pay for travel
uh how's that going to benefit me those
types of deals
um how do you kind of go against that
i would say look at what we're doing
right now if we were would have never
put ourselves out there and
did something like that we wouldn't be
sitting here talking to you right now
it's a one of the best networking tools
that you can get as well is going to
these certifications and it's
it's not only that you're you're
learning but you're
also you know learning
alongside someone that's probably has
more experience than you and then on the
other side someone that probably learned
something from you so it's yeah it's
that whole networking aspect it's not
only are you learning about a particular
material or something like that it's i'm
gonna go hang out with like-minded
people and
get that knowledge that i need
um that's a good point the networking
piece of that is
i mean just having somebody to call is a
you know hey daniel i'm running up
against this
xyz scenario what would you do well if
you didn't never go to the train you
don't know who daniel is and you don't
you never
formed any kind of relationship you
might not be able to do that but
i feel pretty comfortable that if i
needed to get some advice i could call
you guys up and say hey man i got this
scenario what would you do you know
right there's we've seen a lot of stuff
and i actually get um calls from some
inspectors that i've done certifications
with when they run into something that's
like hey what's your thoughts on this
and
it's like you know what i've actually i
just went through a job like this so
this is what we found out
and that's the benefit too right is
not only are you increasing your social
capital but you are also educating
yourself through these trainings so that
way when you do have a conversation you
are using the same terminology things
are less likely to get lost in
translation although you know one region
might have a nickname for specific
backings of some sort but if you go back
to the training where everything is kind
of
very specific you can figure it out
if you just have a couple minute
conversation um as to what terminology
is being used um i remember i mean we
still use funny words around here we
don't use the exact terms for a lot of
things uh but that's more
from from me to the guys you know from
my sister to daniel
but more on the job site or when we're
talking to you
to you or someone else the terminology
is a lot closer and tighter knit and
that's another benefit social capital
terminology
yeah you use the wrong terminology you
can get hung on a claim too
yes 100
yeah i i found that
i like to when somebody's saying
something about
oh i've been you know i'm good
i've been doing this for 20 years my
uncle was
the best ever or whatever
uh i've heard i can't count how many
different stories but
when they tell me that i'm if you're if
you're just going to work with one
company or you're
you're never looking to expand your
your client base as an installer trying
to work for more stores than just one so
you don't have all your eggs in one
basket or you're trying to work maybe
with a bill directly with
general contractors or or whatever your
goals are for your company
the fact is you may know you're great
but not everybody else does
and without the knowledge
uh whether it's certifications some way
to know
uh that you're properly trained no one
else knows it's just your word at that
point
that's part of you know what go career
solves with the hammer rating but
at the same time
that the only way you get hammers the
only way you get your skill score up is
education
affiliations trainings
and experience i mean it's how you get
good or uh increase your skill in
anything
i've said it with doctors or
you know you don't want a foot doctor
working on your spinal cord uh you know
you want to make sure they got the
proper training and that they have the
initials behind their name to to make
sure that they're they're qualified to
work on that
body
and just talking about you know like
doctors and stuff i actually um
my son's travel baseball team there's
actually you know we there's some nurses
in there some teachers and i i was
picking their brains and i'm like you
know what kind of continued education do
you guys have to go through
and um just
just the teacher um i talked to her a
couple weeks ago when we were in
tennessee and she's like
we got to go through at least 100 hours
of
you know continued education every year
and
it's like
you think about that 100 hours that's
more than
two weeks of your work time and that's
just maintenance
yeah
and it's like you know the all these
other professions are having to do this
and then our
i don't want to say our entire
profession you know our
everyone is like this but a lot of
people are like i don't need this and it
just boggles my mind now
it does mine too
like
if you think about
that statement like i don't i don't need
trained
it sounds kind of silly when you just
say it if if you hear you know if
somebody would just listen to themselves
and how that sounds i don't need
training
well you got it somewhere you learned
from your uncle or your
cousin or your brother your dad or
grandpa or what whoever you learned how
to install from you got trained
you're just trying we're just saying go
get the
industry training as well back up your
knowledge with
with that that um
you know that certification or or an
industry training that helps support
what you've already learned and part of
the deal was what you talked about
earlier is technology changes i mean
adhesives changed greatly in the 90s
like when they took solvents out uh and
today that they finally got you know
some good water
soluble adhesives but when they took
solvents out that was a big
problem it caused a lot of failures
um
you know
trainings when when um
you guys aren't really carpet guys but
back in the day they came out with the
unitary back carpet it was just
you know no secondary backing
and
to get that stuff to stick to the floor
at the same time when they're taking all
the
the
the uh
solvents out of the adhesives there were
some tricks
that if you knew
unitary would do okay for you
uh if you didn't it wasn't even the
worst it was
lee's carpet with the fiberglass backing
that was though wax back with the blue
blue wet set
yeah i mean
that's we're not still ripping that
stuff out man it's
it's so stuck around all the bubbles i
was gonna say not very easily
um i want to add to the training portion
too because if people are having a hard
time uh deciding whether or not training
is what they need or what's good for
them if you think about it in a
different aspect like uh what are your
hobbies as if you know you go to work
every day and even if you sit in the
office and your hobby is woodworking
after work
you're going to
do research right what is research
research is training you're going to
want to find out more about the species
of blood what's uh you know
what is the better coating to put on it
how am i gonna sand this how am i gonna
shape this
um
if you're playing sports if your hobby
is you know basketball or or weight
training you know you're gonna do
research what protein is good for me uh
do i need to take protein at bedtime you
know what is the best diet you know
there's a science behind everything so
and you're still gonna do research
you're gonna you're gonna train yourself
that's research training
education slash research that's that's
all grouped together so you gotta look
at it like that right
you're in the florida what's the benefit
of doing a a training like an industry
training versus learning on youtube
the
networking youtube is you're listening
to a direction from someone that you
can't ask a question
if you go to a training in person you're
physically
watching you're there you're on top you
could change your angle you can say can
i see that again can you explain that to
me again hold on let me try that what
did i do wrong right and it all depends
on who you're listening to as well
because
on youtube and
all that it's you see some
let me go repair this with some macaque
and call myself a professional
yeah i think it's got a lot to do with
who's teaching it number one
and then number two
you brought up a good point with
networking but i i would
push that further to
why
you can't ask a video why why did you do
it that way and if you're in person with
an instructor i know on the
certifications i've went to
and achieved
uh understanding why they did something
a certain way that differed from the way
that maybe i did it beforehand was a big
uh big help for me to understand how to
how to install it i'm kind of i was that
kid that always asked why and i'm still
i still do that as an adult
i want to know why why did you do it
that way
and then you can even kind of flip that
right because there's probably some
things that you do that
the instructor has probably never seen
me before it's happened when i went to a
certification and you know i'm doing it
and i'm explaining it some way and he's
just watching and he's like you know
what i never thought about it like that
before but that's going to be the way
i'm going to be teaching it from now on
so it's not just you know you learning
things like i said it's
you you
have a lot to offer too and just bring
that with you as well yeah if you're so
good you might just be able to help
somebody else out that i mean
i hate to get you know sappy about it
but for the installers out there that
may be listening that have that
uh attitude or approach that you know i
already know everything well maybe
sharing that knowledge could help too
um you know these training entities um
they're gonna
continue to grow i believe the industry
is pushing
you know more and more towards it um i
see
claims coming out and questionnaires
that ask if you're certified those types
of deals so
i think the industry's pushing that way
so
at the end of the day being
being trained
industry trained by somebody
and then you giving some of your
knowledge you might know a trick that
might just like daniel's um example
there that might help somebody else out
so participation
networking and learning
uh goes a long way i
you mentioned you wouldn't be here
talking to me without it
there's a lot that i think
it's benefited you guys
it certainly benefited our company uh
for embracing training and that's all
we're asking like embrace training
there's a lot of good stuff going on out
there in the tile world
they seem to be a little bit ahead of
the other industry
uh products honestly um
from a training perspective i think um
you know it's it's more of an artistic
or it's looked at as more of an artistic
um
product although i would argue resilient
can be pretty doggone artistic if you
ever do a children's hospital you'll
find that one out yeah any any hospital
any hospital but children's hospitals
they they tend to get a little wild with
colors and patterns but
point being is um you know the industry
is moving that way there's
private um
companies and private organizations
starting a different training give a
shout out to tile nation they do they're
doing you know some pretty cool stuff
with their um
gauge panels
and those the large format trainings for
gauge porcelain panels uh that's pretty
cool you know i know that cfi
continues to
grow they are here in wichita they're
you know they so they have other
training sites now
um
i i'm i'm hopeful that even more come
out and
and uh
that
we can support the amount because here's
here's one thing that i would kind of
throw out there to the industry
if we're if the studies are correct and
we're losing we're 8 000 below what is
needed
uh from an installer level and that's
going to grow exponentially
uh me
being that the average age is somewhere
around 53 to 55 depending on the study
um
how are we going to train
all of those people right
the industry has to step up and and kind
of widen their stance on it i think
overall but right now it's not like you
can't get into a class so i think
there's this dichotomy they're like well
when the demands there will increase the
supply of training so we need to
you know understand that
as
my ploy to the industry is like be
prepared because as as the wave comes in
because i i think we'll backfill
some of the need and
say three or four thousand people need
to be trained how do you how do you
accomplish that so hopefully the
training entities are thinking of that
and preparing for that but right now
it's not like there's a waiting list you
can get to trainings pretty easily i
look at them weekly you know so go get
trained uh increase your abilities maybe
get back to the industry a bit
learn something meet some new people
brand yourself a bit
i mean all those things seem to be
huge benefits to your business
uh if you go out and do it
yeah don't be scared to ask questions
when you're in these places too if any
if you've ever
wanted to ask questions
these certification classes are the
place to ask them because
you're gonna you're gonna realize one of
two things you're doing things the right
way and you're gonna continue to do them
or you're doing them wrong and this is
the place where you can fix it yeah
that's a good point
you can either validate what you're
doing
and that's always good and you get a
stamp of approval so to speak
uh or you can learn the the right way to
do it and start implementing new
techniques
sweet well
what do you guys um
do you guys have any
trainings coming up anything like that
uh down the pipe here
uh no enough for us i was looking at
some of the dates too and that's another
thing that um
might fear some installers too is you
know a lot of the trainings that people
really want are like during the busy
time right and that that's a hard pill
to swallow but um they do have some
off-season training you just gotta be
willing to travel and bust that time and
that money um
like to look into getting more of our
guys uh at least a certification under
their belt i just to make sure that
we're
pushing it to their strengths and not
putting them in a position
to where they feel that they failed
right because we haven't passed every
training that we've ever taken any or
every certification i'm sorry
but we got better even though we didn't
get to serve so we got better
um
and we will continue to get better
because of those experiences
um well kudos to you guys for
for looking at it that way and
you know approaching it where
putting a guy in a certification or a
training that matches their strength i i
know i i grabbed i couldn't lay tile for
the life of me to be honest with you
ceramic doll but i gravitated
and did really well in carpet and she
vinyl resilient side of things
so
working towards people's uh
strengths uh i think is key and then
what their interests are you know what
do you like doing
right
and don't feel intimidated man it's a
it's a place for everyone to learn
that's what we go there
just to learn
um in one of the last
certifications we went to there was
actually a gentleman from our hometown
um that that traveled there too and he
goes in there and he's like man i'm like
i'm so nervous right now i feel so out
of place
and you know just
almost like he was really intimidated
that we were there because we're kind of
well known and it's like don't be like
that man we're here to learn too it's
just stay the course the
most
the most that's going to happen is
you're going to learn something right
yeah
yeah that was a and
that was it came to the realization that
you know
it's not always easy guys right you're
always you're gonna be uncomfortable in
one of these classes or these
certifications at some point
you're just gonna have to accept that
right you're just gonna have to push
through it and give it a go like i said
just because you didn't receive the
certification doesn't mean that you
failed
it just means that you need to brush up
on it a little bit more than you expect
and the next time you go you know what
corrections need to be made
um they're going to let you know
yeah and
every training i've been to
i've ended up
you know getting to know somebody that
you know was cool to hang out with and
even if that's the only time i seen him
at that you know you see him around at
uh different shows and stuff and
everybody's always been really
accommodating and nice at every single
uh certification i've taken any of the
guys that have went it seems like it's
always been a
you know they need you there
that's you know the training entities
need us to go and and we need to go and
learn so it's
obviously a
you know
win-win
uh but i don't think anybody should be
intimidated
that's a little bit of ego sometimes
like almost worried about
you know being proven wrong or something
look go there to learn go there only to
learn and you'll be just fine i mean
that's my
take anyway
see if
we can get uh the uh
training page post
yeah post in uh in the uh
chat
all right let's
see if we got
any questions
i'll toss a couple questions out there
that have been
uh
was
let's see
here's one
pretty uh applicable so uh why would i
pay hundreds of dollars plus travel to
attend a course that may only make me a
little bit a little bit better than
before
they're still a little bit better than
before
that's kind of uh
a little bit better could be uh a lot of
money over over time
so
yeah
different demographic too that a little
bit better might push you past that
threshold that you couldn't get by
before you're wondering why not
that little bit
at the end
equals a lot could be the little bit
you're missing
you know
i mean if you save a couple hours a day
or
a prop per project because you learn
something cool even if it's just a
little bit
um
that could equal out to a lot of money
um
all you need to do from these trainings
and stuff is take away one thing if you
took away one thing that can benefit you
you got to call that a win
amen
uh okay how about um
do do companies really take into
consideration the amount of
certifications that an installer has
um
i think it given
if if i'm choosing and i have the
ability to choose between somebody who's
certified and non-certified of course we
use go carrera so we see all the metrics
of their hammer rating
um
but certainly
that comes out in the hammer rating of
course i'm going gonna hire
if i got two guys i don't know
i'm gonna hire the guy with the best
rating i mean that's if that's the only
metric i have at that point uh of course
if they've done a lot of work orders
through go career and have a good kudo
to work order ratio that's another
consideration but i would say
on my side
yeah if i'm if i'm doing a woven wool
carpet i'd like to
know that the guy's
certified through pj's course or
something through the
you know
natural fiber
uh certification
you put it in the form of a question
like this did you sit down and you're in
a post bed or something like that and
they say
hey your x percentage over the other
two uh companies that are here why is
that and
are you gonna hire the person that
answers with
because we have enough people to do it i
just don't know who's available at the
time or you're going to decide what the
person who says
uh yeah we are a little bit more costly
but that's only because we use certified
installers that this is this is their
their niche this is what they specialize
in and they put in the time and gotten
the education to be the best at this
particular product i mean
that that sells itself
it's not you have to sell it a little
bit right but the consumer doesn't know
unless you tell them
yeah i think it matters to general
contractors if especially if you're
doing a specialized flooring like a
protectal or something like that
or a certain epoxy flooring or wood
flooring or
even a specialized carpet yeah you're
probably not going to be asked for your
certification card if you're doing some
you know
carpet tile but there's a lot more out
there that
you know those things come in
real handy and i think companies do take
it into consideration
um
here's more of a statement i've never
lost a project just because of a
certification
we definitely would have lost some
projects without some of the
certifications that we had
right
yeah they
they called us specifically because we
were
certified and it's like
really you're the only ones over here so
it's
what are you going to charge us and
that's the networking thing too is your
name does go into a database and if
there is a particular customer that
wants
a specific item done
by someone who is certified they're not
looking at you know what's the bottom
dollar they're looking at who's the most
qualified and your name does go into
that database i mean it's still up to
you as a certified installer to come
through and do it the right way and use
your uh your education uh to your
benefit but
that that's a real thing that does
happen guys
i have to ask a question back like how
do you know what you've lost
you know somebody just decided you know
someone could have just decided that
i'm gonna go with this other guy because
he did i mean you don't really know
that's a tough
tough statement like how do you know for
a fact you haven't lost work
how do you know somebody didn't choose
another
person because they were certified and
you didn't get that i mean unless this
person gets every single job they ever
put their
efforts behind
that's a whole nother issue though
then you got then then i would encourage
you to go back to a couple weeks ago and
raise your prices
um
one way to look at it and
i don't speak for everybody but if you
are generating more revenue
um because of the additional phone calls
you're getting because of your
certifications but working less hours
throughout the year
that's a reflection of your
certification
but if you're still having to
crawl around and grind day in and day
out
and you're working
50 hours a week
plus
but you're you're the revenue generated
at the end of the year doesn't reflect
the amount of work that you're putting
in
no that's that's a sure to tell a sign
that you might be missing something
because
verification doesn't necessarily mean
you get paid more money you just might
draw the attention of people willing to
pay the higher dollars
um for the specific projects
well it's that old saying the old meme
that's like
you know you're not paying me to
just to lay your floor you're paying me
for the years of education and training
that took in effort to get here
if you're that guy but you're all you're
also not trained and certified well
you're kind of that's a misnomer i mean
like in
you know
yeah they're paying for your years of
experience your training your education
your your expertise
um
i guess that would be
a good
can you can you be an expert without
being
certified
um
i would say i would say yes
yeah
how valid is that
how do you prove it yeah because you can
be certified not an expert yeah you just
say you're an expert
are you that's almost like a
self-proclaimed expert at that point
well then you you do look at these other
professions right like doctors and stuff
like that you go in their office and
there are certifications right there on
the wall for everyone to see
this is where i went
that's where i got my
my certificate from then right next to
it is their their next one you know
they're very proud of the education that
they got and you should i feel like if
if we had a little bit more pride in
taking those courses and such that
you know i think cfi guys have have
the best culture around that piece of
displaying their
their
certifications probably
uh
just overall
uh not any in particular person but you
see that more i think there's you know
several guys on the go career network
that their profile pictures their their
cfi certification so
uh
you know so i guess you can be an expert
you can be really good but again nobody
else knows it's like
you know when you're you're you're
looking for backup in an argument you're
looking for some some uh someone to back
you up if you're like ain't that right
daniel well that's kind of what a
certification is to your expertise like
ain't that right cfi you know it's or
whatever training entity i say cfi
because it comes to mind the the fastest
but it could be any of them uh the point
is is that
to not be a self-proclaimed expert i
would say
you can be really really good but the
word expert
almost
indicates education
i mean that's my opinion
and
since you you know you mentioned cfi if
you just wanted to get a taste of kind
of uh
what the culture is like and stuff
convention is right around the corner
and we'd be more than happy to see
everyone there i mean just come and hang
out yeah august is cfi convention time
guys
come out there we'll have a booth go
carrera will i know
i believe you guys are going right and
we'll be down there yeah so come out and
see us i mean
um
love to chat more about not only
uh you know cfi because we'll be at the
convention uh but also just overall
uh how to improve your business if you
have any questions come see us
uh one last question before we wrap this
thing up we're here right at time limit
but why don't manufacturers offer
trainings or certifications
some do i i think they're
they're some of them have pulled back
um
because of
liability
them giving a certification
that's why they call them trainings not
certifications right because you can be
factory trained but still not be
certified yeah and
uh
factory trained is just it's all
information right you get some hands-on
you get some written uh you learn some
terminology
and you know they're setting you up for
success right to be better than you were
yesterday um but it's not a
certification because that would be like
you said a liability on their part
yeah i think that's why the the biggest
piece is liability but
at the end of the the
some of these i say at the end of the
day all the time that's like my saying
yes
at the beginning of the day at the
beginning of the day it's really
now um
sir uh
manufacturers
they still train like you said factory
trained
and they still log it like it's still
logged that you completed i think they
give completion certificates or
something like that on some of them um i
can't remember
uh
nora though is a sort of is a factory
certification
um and i believe forbose is still a
factory certification so there's almost
certification actually oh did they okay
yeah and they they stopped theirs before
cove but so they can't can't even use
that as an excuse whether they're
gonna revamp it and reopen it no one
knows but um i am also nora certified so
yeah and i did talk to a representative
from come on forbo
well they said they had to retract the
certification because of some legalities
right there was
they were absorbing a little too much um
i don't know all the details but it was
for legal reasons and
well what are they doing to backfill
that does anybody know
i don't know
i think those no jokes some of that
stuff you better that
their level of
acceptance
is here and you don't think that's that
high right but yours is right here
compared to what they have and
you think that you're pushing your
limits but you weren't even close to
theirs i mean you're talking about them
crawling around and like
there's a pencil mark that's like an
eighth inch right there you're getting
marked down for that yep
learned a lot
learned a lot and um
i um i just never forget it i'll never
forget i have to reach out to forbo
that's
surely they're going to do something
it's just their products aren't that
easy to work with frankly right a lot of
them and and really need that
i was never really comfortable working
with it until we went through that now
now it's like oh affordable i'll do it
all day long i got some vertical
installs that were i'm getting some
numbers together on right now actually
so
huh
yeah i'll have to reach out to him
and then since we're live right now on
like facebook and youtube linkedin we
got a comment that from uh someone
that's in the union
that used to be non-union and he said
the schooling that he received helped
him big time that's where you learn all
the tips and tricks you can't learn on
your own yeah and uni is a very good
advocate for for training man like you
know they have
they got a long process right but they
are very very focused um
i do wish they would open up their
because they're such a large part of our
community that is
independent non-union
that they would open up their training
to non-union people and charge for the
training yeah
something like that because i i do think
they've done a wonderful job most of the
time you get you know a union guy that's
been doing it for a while
you you can have pretty good confidence
in their abilities you know um
that's and after that he said it's an
investment which we talked about was
that last week about investing so
yeah and then uh danny sherman says from
wolf says he'll be at a cfi convention
so you got to go
see him too
danny
my brother
everybody calls us twins especially when
i grow up my beard a little bit it says
now i want to get a picture of you two
together
[Laughter]
oh you're you'll get your chance in
orlando for sure
[Music]
all right guys well i appreciate uh
everybody join in thank you guys for
coming on again it's always a pleasure
every week i i look forward to this so
uh my pleasure
and i think we got through
everything and um i don't see any other
questions so
well danny did put right here my twin
my plan
even though i know what we're going to
talk about i still take notes right
as part of the learning process i i
still want to be better at what we're
doing and i want to review and go over
what we talked about to make sure that
i'm doing myself uh favors later on so
it's doesn't matter what it's in just
never stop learning yeah go back to last
week invest in yourself
right
yeah
work hard at it
i love it
all right fellas
thanks again
signing off we'll see you next tuesday
bye