This week on The Huddle Daniel back home in Michigan, while Paul and Jose are in Arizona at the FCICA Annual Convention, we get to get a front row view of some panels, as well as meeting with some guests from training entities that discuss their trainings, and the importance of being trained.

We also gave away an APPLE WATCH! Congrats to Jeremy Glover!

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The HUDDLE is where the flooring industry can get together and talk about everything! Lead by Paul Stuart from Go Carerra who is joined by Daniel and Jose Gonzalez from Preferred Flooring.

https://www.preferredflooringmi.com

https://www.stuartandassociates.com

thanks for joining us on the Huddle Paul is actually at fcica right now with Jose

but he is on stage because uh converting time zones is extremely

difficult sometimes I think yeah yeah that was uh that was oopsie uh

we were we were today years old when we realized about the overlap so so I think

how to hook this up in like I mean it didn't take like 20 minutes but once I got it it's working we can hear you so

that that's what counts right now

looks like a little kid what's that so you look like a little kid some shorts on

yeah they're riding high right now so we're gonna be talking about some training entities I think you're there

with uh a few of the people that we're going to be talking to right so we got hopefully we'll have on um Dave Garden

Sunny Callahan I don't know who else is there that we could possibly talk to but there's you know numerous other training

entities out there that um offer training and I actually I'm gonna pull

up go careers site so we can kind of see what the calendar looks like right now just to get an idea of what's going on

lately so if you go to go career.com There's an

actual there's a tab that says Education and Training and uh they have a calendar of events so

there's a you know some CFI some um nwfa so CFI is certified flooring

installers nwfa is the national wood flooring Association

um ctef the certified the ceramic tile Education Foundation

hey we live we live but afdt uh National Association of Floor Covering

technicians and there's actually some but there's like a bona class on here

for a sand and finish school that has all the pricing and stuff on here

then you just click view details and it'll give you a rundown of

the dates and and stuff like that so go career is trying to streamline

everything so that way we can uh have everyone get trained and have access

you know right there you don't have to go to a numerous different sites every

everything is right there at your your disposal in at one page

oh you know what I just realized I can I have a um a headset I can hook up to this uh

that I got for my Airlines from Delta yeah so that way I can hear you guys talk while I'm walking around because

there is a lot of background noise so I was listening but I had to try to get somewhere quiet so uh sorry if I'm

making everyone busy but they're getting ready to start another presentation and it is going to be the presentation that uh that Paul's in

um and then we also got a couple other people in there that we know Bob wind is going to be one of the panelists from uh

Welsh child uh out in Kent City uh Michigan uh Ben Leica from Lansing uh

Kyle and mosaic um is going to be out there and this is kind of foreign

yeah and here's Paul getting ready to go up there on stage we've been a little bit behind all day

um kind of the first opening uh the keynote speaker and first opening presentations

uh went a couple minutes beyond their time frame um which causes me behind we haven't

really had any breaks yet today either so I think they gave us a five minute and then uh we had a shotgun lunch

with this thing hooked up

um so so uh have you have you talked to anyone else there so you did say that

Bob Wynn was there and you said that he's with Welsh tile which is uh we actually work pretty closely with them

and and do a lot of their soft goods but um Dan Welsh is actually he was the

president of the ntca I believe at one point

or here I don't know if he was the president but he said that he was the first actual certified you don't

remember API number one I believe yes El Presidente remember that smart guy man

um helped helped establish a good program and that's what kind of separates the the hard surface uh

industry from the soft surface symmetry is the um they were able to create and Implement

their own training programs and kind of making Universal across the board

um and a lot of people adopted it and I know that there's more than one but

getting a standard and getting getting everything in the order of part of the battle this is what they do and they tell

people to sit Downs they go the song is called hurry up and find your damn skeet

oh for real we can't hear it yeah that microphone is pretty good

okay well I'm just trying to block out some of the background noise and also trying to make it so that way everyone

can hear me so um and I am just kind of walking around stalking showing everybody what's going

on here uh there's uh Miss CJ church right there be ready to close the doors but I'll come and pop in oh you were

just on camera oh I was so we're live right now

you should live stream some of their small tiles all right good I'm waiting for them to get started running late I

know but I think the the biggest thing about the

like the CTI test and um the actual tile Side of Everything Is

that um I know like over here um Dan Welsh used to be part of the

Union so he kind of brought a lot of the way they structured the union over here

so that way like ever I know a lot of people you know there's not a lot of fans of the Union but the one thing that

they do have that is amazing is their training and it's you know we we talk

about this on a previous podcast where you know we talked to him and they say

that you know they make their guys go to to trainings and it's not something that

you have a choice to do it's you know like I said one of the unions we talked

to um one Friday a month or something like that was dedicated towards training but

then the other one was like we strictly do it on weekends I think one of them said one of them I

think maybe I'm wrong maybe it was one of them said that they take an entire week off make them yeah that's

unemployment and that entire week is nothing but training but

um if you look at it that the union technically doesn't get paid for that training then right that's all that's

why they do it on a Saturday or that's why they have them collect unemployment because that's how serious they are if you're

going to be here you're going to do training and you're going to do it on basically your time

and it's just something but it's a requirement right um you know and

don't get me wrong I'll never knock you human right like perception's been changed years ago but it's part of the

agreement is for them to continue their education but the union is structured uh

their education programs in a manner in which it accommodates their work schedule right like

a lot of the problem with uh trade contractors or or Proprietors or a

two-man crew one-man crew is they can't ever really try to justify taking that time off of work to go get

the training um and we were like that at some point as well as we could not

justify right like we're taking time off before time away from work and when we didn't have work on the table we were

working to find our work um but everyone doesn't know who hasn't

gone through any trainings or put themselves in that position is the networking abilities that you have to be

part of organizations and part of training programs um so that way you can try to

unless they avoid the sometimes and avoid those dead times but you create

Social Capital which helps you fill those times right the the contacts that you make and then uh the connections

that you make through these programs um actually help put more work on your table and it's more of the work that you

want less of the work that you don't want um that's that is one of the benefits of of getting uh training and

certifications uh through your flooring Network

and so we've touched on the ntca I actually have

I've never yeah even seen what the nwfa is doing

but I mean I I hear great things and then you also have Bona doing the sand and finish school

I mean that that's something that takes some knowledge about about the products

that you're working with because what what's going to be what species are you staying in what are you installing it's

like when you when you get down to the science of things it's all something that's super important because

wood can fail super fast I mean any of the floors that you install can fail super fast but

if you think of it I mean Wood's just like a sponge right it's gonna absorb any moisture and

they get you off on the right path with uh their their trainings

okay so so they did start the little uh education program in here and it's a one-hour long thing

um and I know I'm gonna go visit uh Mr Sunny did you want me to pop in there and turn on the microphone and see if we can pick up some background noise and

kind of listen into uh some of this education portion uh yeah we can see if

we can listen to something I mean like it's about training and training entities right and fcica is just uh

kind of bringing everyone together right in in the commercial uh flooring space

therefore I just missed an opportunity there with uh with Mike out of Indiana

um he's going to be one of the panelists with me tomorrow uh up on stage and uh he's got

he started his own training program kind of walked away from installing and helping a couple of his uh his friends

seen a need for uh just training right like just to get people training he

understands that in order for a company to be successful successful big or small as they get a

focus on training and educating um current and potential installers before they hit the field so that way

they're not hitting the field with zero knowledge they're hitting the field with a basis a basic knowledge

um right which is kind of what the fcef is doing it's um yes you know that a lot of people are

like well how are they going to go and start installing their own jobs after this five-week or ten week class and

it's not about that it's about getting them uh I think one of the biggest things is you know just safety with the tools when

you have someone that's 100 green you don't know

um everything that you have to do in order to stay safe on a job site so I mean just just

that aspect of things if you are listening on Facebook right now uh make sure that you put your email address

um comment your email address because we are going to be doing a drawing for this Apple watch that I have here

boom Apple watch brand new so what I'm going to do you guys is uh

here in a second I'm just gonna go and invade this room that's in progress right now um and just so you guys know I did sign

up to be in this education program uh Paul and I kind of neglected the fact of

time frame so it's uh quarter after one over here in Arizona and we we usually

do the podcast at four o'clock back home he does it at three and this morning uh over coffee we just realized that uh and

we were not very smart about our time zone changes today so

um we kind of did a little bit of scramble mode but that's all right so I'm gonna turn on the other microphone and walk in I'm going to turn um

there's a mute button on the side and then if you turn the other one on it's a it actually has like a 600 foot range so

you don't have to be right up close to the stage but you can go set it up close to him or something

um I don't know if I'm gonna go do that with everybody hey guys just go suck it there but um no

I can get close enough and I can put the microphone and I'll face it that way I'll turn off the static noise so so that way it gets everything in the room

is that sound fair yeah okay so um give people a taste of what

actually goes on at these uh conventions and stuff I mean yeah 100 probably plenty of people that have never been to

one so if we can give them a little taste of what's going on especially in an education session because that's what

this is about is you know training and education so for me I'm not going to be rude

walking in there talking on the phone because they are presenting and I will I will fill the air for for a little bit

while you're doing it okay I'm gonna turn the volume down so I don't hear you guys so you go ahead and comment Daniel

um and if you can't hear them just let me know and I'll try to turn the microphone and static off so you guys can pick up the uh the rest of the noise

around me so I'm going to turn the camera around as I walk in and I'm gonna turn my volume down all right and then

everybody can listen in so we got some more people joining uh on

social medias too so if you are um just coming in this Apple watch that

we're giving away just uh put your email address in here and we're gonna do a little bit a little

a drawing to see uh who's gonna win this we've got some

emails and stuff coming in Facebook we've got people over here

um so yeah we got a good amount of people

already convention right now walking into this

educational event we're just gonna listen in to see what they're talking about we'll pause on stage right now

uh

I mean glass itself

good uh stuff straight to stick your top to give you a good camera up there

any of those primers as well as Forest substrates and it

gives you also a mechanical mind

[Music] is up in the game that we found a lot of

times gets skipped because it may not be in your specification um

sorry go ahead what you guys are saying

what format towel like for people or uh Scopes that they want to go over Old

Town it's like not a good thing right like never to do it anyway at all but

especially regards on that top because it stops well you can do your aggregate primers

again we have seen going over the place where it's an old school that has the

lazy block and bathrooms and to go over that we and I would

preference the block correctly like make sure it's good to clean even if you practice the uh sanded and then you

apply your primer at least this is how we've approached it some of this stuff you're going to run across isn't always

addressed in the TC is a handbook but a lot of it is but the aggregate primer is being a little bit new

um kind of one of the big just understand that it just like Dave said they stick to just about anything

we've tested it on multiple different substrates and it literally would take a glass it's going to be solid and they're

going to break the glass trying to take it off so if you have like lace block or an old mud set 4x4 well or subway tile

that you're going to go over if it's a sound substrate you can prime it with an

aggregate primer and go over it throw the bond letter okay thank you the key there is Sally Associated

because you're only as good as what's going on yeah uh you know

make sure that it's actually stuck any other Okay so

this is one on one volatile right yes so stupid questions real okay yes sir

what is an aggregate final uh I'll let Daniel tell you more about

probably the chemistry of it that there's uh pretty much all the manufacturers have one now but it's a

it's a really uh for a stupid answer a very sticky primer

it sticks to just about anything he is making sure that what your substrate is if it's sound is that it's cleaned won't

lock it wipe it down with ice Purple alcohol before we apply that primer

um but Daniel's trying to give you a more sophisticated answer there on exactly what they

penetrate that but also they have an actual sale it is

your next layer something to mechanically attach to you've got that texture there so it's going to have

resistance not just on a single plane mode is it rolled on is that how it's applied

thank you okay so waterproofing

a lot of times it's obvious facility that that uh

you know we're in a room that doesn't take on correct water but

you also want to think of your adjacent spaces and if you're on a elevated

substrate that's another thing you want to think about so it's best practice at

least waterproof uh the warm all transition and the more you don't necessarily have

to waterproof the entire wall um you guys what's your opinion on when

to use and when not to use waterproof and say it's not the specification so some of this stuff is

The Architects don't you know guidance in the right direction you have to use our our experience on them right where

you do things right I guess

[Music]

so I mean we uh so that's that's kind of what we

do over what yes

100 agree with Bob um we kind of do that the same way we're

in the immediate wet areas you know Workforce standing but you know we get outside of those those

is also a crack isolation you know so when we're flashing that up the wall the

height to the base here that's preventing that that growl will crack you know that you always see you know so

you know we look at it as waterproofing but it's also a you know crack isolation

to help prevent yeah the kind of prevents from the resulting game between you know even if

it's not a wet area or the toilet overflows in a toilet room you're predicting that water from getting into

your adjacent space so the resulting damage from a problem that you may be brought into if a toilet overflows and

all of a sudden each other to do an engagement space uh it's best to at least get that

so

about the proper joint treatment on Jensen and concrete

I'll bring up a problem real quick so in our area a lot of times Eric protects

put them inside and they need to do he literally

met me with a cement and then you use uh you know drywall mud so that's the

joints so that's not the recommended way it's not going to do anything for your wall

tile it's not crack at that spot um we've seen cracks all the way up and

down a wallboard joint because they weren't

properly treated so the proper treatment on concrete cord is

18 inches foreign

[Music]

board goes to the drywall installers one of the big challenges there is they

just plug everything tight together and the standard is called for proper spaces

because that submit board is going to expand and contract at a rate is different than

your time put them all together that can cause cracking down the line I've been on many

projects where you walk in and you go insane okay that's another three feet or four feet depending on the

boarded all those panels together

thank you all right so he's gonna walk out and

then I know that they hear us but

[Music] um

okay can you hear us now yeah I can hear you so what what was the

actual um discussion that's happening in there the discussion going on is about wall

tile and crap um there's a lot of failures and what to

look for um right of the behind the scenes um uh issues

waterproofing on the floor for hard surface um best practices so that that right there

is essentially it's the best practices uh um uh educational portion right so

uh you get the panelists up there and what they do is they feed off of each other they

talk about their best practices what they do um and then they share other information right because everyone needs a chance

for success and that's what that that's about so um

so what they were talking about was uh going over gypsum and things that uh

basically softening up on the joints like you don't pay attention to it because

it's out of sight out of mind but you're bonding really good to the gypsum but you might not have great bonding to the

uh on the mud on the on the drywall myself yeah so so what they're trying to do is

just saying hey prime prime walls do some kind of uh uh

prep work on there so that way you're ensuring a bond right I don't think I've ever been on it walk around and find out

where the uh yeah oh he loses me uh you're we can

hear you you're just Frozen I can't hear you I think uh I think I'm

in between uh we were in between the Wi-Fi points yeah

maybe two Wi-Fi points exactly welcome to where uh

uh the vendors are here they got they're all set up I'm gonna turn the camera around I can hear you now so go ahead and ask any questions

so I don't think I've ever been on a actual job site where I didn't see the drywall at least Prime but it sounds

like it happens more often than we actually think yeah but those are the the good

discussions that that happen at you know these events so that way I mean it could have been someone's first time there and

then they hear that and they're like man I've been installing on uh on Prime stuff this entire time had no idea

hey look there's somebody here there goes the tall then you're gonna check it check out that shirt that he has on

yeah it was Mr McCain we're live right now

John John McHale the boss of CFI

I heard it didn't turn this around hey how are you

good John how you doing doing great getting ready let's wait a few more minutes and our boots were started so

the the podcast today is about education um so Daniel you have any questions for

him while he's here before they get started right now uh first of all Rollin says hi

he's watching on Facebook right now so you can tell them hi

and uh just so what what do you guys have planned in the next couple of uh a

couple of months as far as classes and and stuff like that you guys got a lot coming up I know that you guys have your

event calendar on on your guys's website why don't you just look like what you

guys got going on give the website that's way people can find you so obviously you know we got a lot of

training going on right now I mean Jonathan's got a class right now with um 11 I think it is that are doing a one

week uh girl first time into hardwood Lebanon and lvps yeah so that's uh going

on right now we just finished up uh the week two weeks before we had a five

weeks of training and Wichita and um got you know like you said quite a few malls

coming up trading was going good all right and the website is CFI installers.org

and there's another tab that says events correct correct

all right you take care thanks nice talking to you all right nice talking to

you everybody here here's a microphone hey that's what

it's all about I think on one of the classes that lvp one that just finished was actually Rollin ran that one

if I'm not mistaken yeah so so this is like some of the

connections that you make here this fcic is about making connections for for the

majority of it is going to be commercial based right but these are some of the Affiliates uh who

sponsors and and oh if you if you yeah you can pan around back over there to actually uh the Sun Belt yeah because

meeting them um when we were at CFI convention last year they actually

um stopped in to our office not too long ago just to introduce themselves as the

the local guys to go to and just made sure that we didn't

that we had everything we needed basically so just from you know attending these events they make sure

that you're taken care of and some of sometimes it's about becoming a familiar face

um it just just to increase that social network you know what that is right there

that's your boy was that Efron that is that from yes sir

I can just tell by the way he walks here here's uh where GoPro is and uh uh

catching catching a little bit of traction there um I talked to Paul today for a little bit and he said uh getting uh more

people to sign up every day um which is good um yeah getting out and

maybe it's the understanding of the purpose of it is what's more than the

word right right because they're not trying to sell anything it's free for the installers they're just trying to

build that network if you look at social networks and stuff like that you know the power

of that social networking has right now that's essentially what go career can be for the installer and you know that's

what we need to start realizing that we're not all competition we're all in it together so we need to start helping each other out and if enough for him to

do it I'm gonna interrupt these guys right here they don't know it yet but I'm going to interrupt them so we're

like we're live right now bro on the Huddle and I'm gonna I'm gonna give you a microphone I'm gonna let Daniel ask you some questions

it's about education bro all right um how you doing Daniel good Efron how's it

going it's going good it's going good and I'm right here with my buddy Manny what's up man

who are you with I'm with love of audible okay and then I guess uh the podcast today is

the importance of Education what do you feel is important for installers uh New or Old

um for them to know about education and what it can provide number one is being open-minded so they can absorb the new

information because everything's being changing from our adhesives like what I mean yeah many are discussing just the

proper way to apply it bottom line being open-minded to be able to absorb the new information we're providing okay well

well essentially it can save a business it can save a family it can save someone's house you know it can

just a little bit of time on educating yourself on the products and the changes and even if you've been doing it for 20

years yeah we can increase techniques that

sometimes nobody's thought of as interesting okay that's all we needed right and if you've been in it for a

long time maybe you could come in and show some techniques yeah you can give some information that is helpful to the whole industry not just not just your

little crew or yourself but everybody else because that's how that's how everybody got to the position they're at here anyway and I'm always open to

anybody's tips tricks because if it's something that is I'll I'll enforce it and pass it on

down and you never know but it might get published in a book you never know what can happen definitely so Efron you're you're a

pretty you're a pretty big part of CFI right he said you're better

here oh yeah hands down everyone will see a license

roughly 98. okay and it begins doing nothing but training with them yeah

that's what I was saying you were at one of the last trainings right and you are one of the very few bilingual people

bilingual trainers that they have so can you right now some insight on that right

now I've talked to some of the other guys but right now you're like one of the more senior uh bilingual trainers

yep I think I'm basically like as far as I can remember I'm the only bilingual trainer

the CFI has so anytime I'm needed they call me up and I go wherever they want

okay so we need to get some more uh bilingual people in there to help you

out then yeah I'm always trying to push it right now my son travels with me on some of these training seminars and you

know I'm always looking to help bring somebody else in if they're willing to do it hey I'm willing to help bring them

in so uh we got Eduardo Martinez over here saying that you're a role model and you

are men like all right that's awesome thank you I've never heard anyone say anything bad about you we love you in

the industry hold head is over here speaking Spanish and I don't speak Spanish so he's just saying hello

hey gracias man hey it's all love man anytime I can help anybody you guys got

my contact information please don't hesitate to pass it on down English Spanish if they're stuck on a job and

having issues use me as a resource I can get the information or get them handled that's

awesome that's that's good to know because you know we deal a lot with people that are um English as their

second language and since we don't speak Spanish it it is that language barrier to where I can explain something so good

and if they don't understand it it's useless right it's lost in translation so we we appreciate that and we'll

definitely use you use that resource when we need to the only thing I ask is generally call

me around your lunch time because that should probably be my morning time because we got that time zone California

yep and I was just ask

ing coming back and forth no man we definitely appreciate uh what

you do for the industry and look forward to working with you even more you know with uh definitely anytime No Maybe

I'll talk about it I have him on a podcast and try to tackle some of uh the cultural

differences and and try to help everyone make some connections I mean if you really think about it what we should do

is we should have just a 100 percent Spanish podcast with like him Eduardo

Jorge whoever else that speaks Spanish that wants to be on it we just we're pretty much just there to uh to record

you guys and go live but you guys just talk about whatever you want

all right hey nice seeing you again brother take care yeah you too take it easy

you gotta go this booster getting ready he said he got Poopers what time what time do the booths open

over there um so I believe they open at two o'clock

and I'm walking around now because I'm looking for Mr uh diver James himself

uh Mr Beer face yeah a few people that have joined on

Facebook um if you are watching on Facebook and you haven't done so yet definitely put

your email address if you're on the zoom call make sure you put your email address because we're going to be giving

away an Apple Watch I think uh Ashland is putting everything together

and she's just gonna do a quick drawing and then uh then it's yours

we appreciate everyone for for joining and this is our way of showing that appreciation right here I knew I'd make

my rounds oh is he watching live he's watching live yeah hey what I'm gonna do is

Daniel is uh I'm gonna I'm gonna turn off my microphone I'm gonna give somebody his and you can go ahead and

talk with him for a little bit um we turn the the camera around so that way you guys can check out his beard so

um actually I'm gonna leave my microphone on but I'm just gonna sit back a little bit yeah so let me um let me turn this um

because you'll have questions too so we just gotta we can hear you we just can't see you which is totally fine because

Sunny is way better looking than you are because he's got a beard

so I'm gonna put the noise transition on low yeah so just hold this yep just hold

that what's going on everybody what's up sonny how's it going it's good man how you doing I was just

sitting here watching it and I heard him come in the door uh did you hear when I when he said I'm

about to go find Mr Divergent himself I did that's why I started yelling and he found him

so uh we're you know we're just talking about the training entities and uh want

to have you just give a little plug and kind of uh you know what you do and what's going on with you

guys right now no sure appreciate it man I'm always happy to talk about nafct you know that

never shy about it but uh you know as you know we got the new resilient class

that we just started um first one we did last month now we got another one scheduled for next month

up at Ardex and Aliquippa um two-day course and then the subfloor substrate class to go with it

and then this one is um special though right because this one is

bilingual this next one this one this one we're gonna have Daniel Ortiz from um

uh from Capri flooring lettuce flooring excuse me he's going to be there to help with any translations that we may need

something that we haven't had in the past that we've really needed um so we're going to have him there

we're going to put together the curriculum so it'll be an uh all Spanish course that's awesome we were just talking to

Efren about how it's uh one of the and you know you and I have talked about this plenty of times before how it's

really lacking to have the the trainers that you need in you know not even just Spanish but

any other language it's it's difficult to find anyone and yeah it's a huge part of the industry that all the training

entities are missing so I'm glad to see you guys jumping on board right in there man I'm proud of you guys yeah it's

needed because we you know we see it we see guys who are hesitant to come because they're not sure if they're

going to get past that language barrier so they miss the training um so we wanted to make sure we had

something for him so it's definitely needed I've got a guy in California I had to do

his data sheets in uh Russia Ukrainian Korean you know just little things like

that he needed it in different languages or so his installers could do it right and it's you know it sounds like oh

that's not a big deal but we don't think about it as manufacturers that you know what we need to cover more than English

right and I think um you know in some of these trainings that I've been to

some of the trainers you know get down to the fact that something that you don't even think

about is that some of these guys don't know how to read any language so that's

you know an issue as well and he said that you know if you do fall into something like that definitely approach

the the trainer and be like hey I can't read he said you know I I don't remember who it was but they were like we had to

read every question but we got through it yeah yeah we we've seen that and and

it's it's a shame because obviously people don't want to say they

can't do that but we're not going to be judgmental we want to help you right we'll we'll help you do the curriculum

we'll help you learn how to read I mean that's part of your life so I get it it's some things we take for granted

that that you know not everybody can do so I want to talk a little bit about

um on the substrate and subfloor class that you guys have because when we went through

that it's probably the most mind-blowing uh presentation that I went through to see

because you got you got you guys have a team right and you the entire team was at the one we went to so we had multiple

manufacturers all working together you know you got Ardex people mixing them a

pay and a tech bucket and it was pretty amazing so you can can you talk a little

bit about what you got going on with that yeah it's funny you mentioned that I was just telling somebody that story

at lunch that we knew we had something special Paul and I looked at each other when San Biondo was talking and for

mopay and in Seth pavarnick and Daniel from Ardex we're mixing you know Tech

self leveler and poured it out on the floor we knew we had something right because when we're doing these events

and we're putting this training together we don't have our sales people had on we have our training hat on and it says all

of our names right so we uh we're really excited about that we obviously that's

our Flagship class but we we certainly love that certification if you if you think about who makes self levelers in

this industry the buffets the Ardex his sherdox play decrete I'm missing somebody Tech they were all

their technical people were on this committee when we put it together right so it's it's it's in depth and it's very

thorough and we always get people who go through the course and they're like I didn't realize I didn't know what I didn't know right right if you go

through a course and you learn one thing you know maybe you review for part of it but if you learn one thing when you're

in that class it's worth it right yeah we had um just like we had the Nora rep

in here last week or the week before and he was talking about you know something that he had and he was like I sent you

the the the new information I said I know I I did I got it and I read it but that was

you know like a year ago so yeah I mean things slip your mind

sometimes right and you're like you know what I do remember reading that now but without the constant reminder it just

you know you don't remember everything but I think not to mention things are going to

change in a year Technologies you're not driving the same car you drove 30 years ago so why would you do the same thing

you did working 30 years ago right things are going to change and evolve and you've got to stay in touch with

what's going on because look at moisture I mean moisture is a big deal used to three pounds 75 percent that was the

standard you know now we have adhesives that go to 99 you know uh underlayments

to go to unlimited moisture things like that so things are always changing so you got to stay in touch

yes everything evolves right it hasn't evolved in order for everything to

remain successful yeah um when concrete evolves adhesive it's just that's right

it's the way it goes constantly changing the only thing consistent is change right right and I think when when we

were at that um event Seth pavarnick you know I asked him I said how do you feel about you know all you guys being in the

same room he was like I love it man it's there there's there's nothing better to show the

industry than what they call his competitors going against here or coming

together and showing people what's going on he said because they don't look at each other as competitors they're all in

there for the same thing and that's to to put something on the floor that's not gonna fail and the only way to do that

is to educate people on how to do it the correct way right right yeah show them uh you know there are shortcuts but you

got to know which ones you can take and ones you can't but that that was the biggest thing when we started putting

nafct together we did we went to all these companies but we didn't go to their sales team we didn't go to their

executive team we went to their technical department and said look this is what we want to do this is how we're trying to change the industry what kind

of input do you have and instantly everyone was on board right they wanted to come and and put it together and you

know it took us probably a year to put that class together even with the people that we had doing it because we wanted

to be so thorough but um you know we can all sit in a room and and that day we're

wearing the Naf CT hat we're not wearing you know our company's hat right and I

mean I think I need a new nasct hat to be honest with you no I think he brought some from uh

where were you guys it's just that oh when they when you guys were in Georgia oh okay so yeah he brought a new

one I'm gonna have to steal it yeah yeah we gave we gave all the rest of our hats away there all the Naf CT hats we need

to get some more so I better hang on to this one then for real yeah yeah

uh guy just kept my drink over live

and then uh so other than naft you are um

the Divergent himself so you want to talk about your adhesives

and what you got going on with that so that way people know that you got some good stuff I mean we're here at fcica uh

here with Jose

all right switching it around that's actually our booth right there um you know we try to stay involved with

all the industry groups that we can and talk about

you know talk about adhesives talk about the best practices you can have and how to use it and um

you know for us it's not really a cell thing we tell people we find out what

their problem is we tell them what we have to fix their problem and do it that way solution-based

selling whatever you want to call it but you know I don't I don't sell buckets of glue I just talk to people about adhesive and if it works it works for

them so I'm not a big salesman for Divergent I'm an NFC salesman

the adhesive sells itself right yeah that's it I mean I I tell people I tell

my customers if I'm in here every month talking to you about glue I'm not doing my job you know it's like the old

infomercial you need to set it and forget it get the product you need put it in there and just keep using it not

ever have to worry about it because if you're thinking about glue on a job we're not doing something right you're

not using the right one so you know what I tell folks too is you know when you're when you're bidding a job or you're

trying to get something done uh just getting glue for a job that you're doing don't make a decision based on economics

when it needs to be based on performance so always make sure you're getting the right stuff

right and I've reached out to you before with some adhesive questions and you're always you know willing to answer calls

and I'm just we talked to Efren and you know he's at any time you got a question reach out and I think that's the biggest

thing about the industry is you know once you start going to some of these networking events everyone you know

ourselves included is you know welcomes you with open arms and they're like anything you need just let me know like

if I don't know it I probably know someone that does yep and if you don't know the answer say you don't know it

and find out find out a topic of a speech I'm giving tomorrow it's okay to

say you don't know there's nothing wrong with that but you know when you talk about different Industries for all

different types of Trades I mean there's nothing really like the flooring industry because you can ask anybody

questions that you're not going to be judged on it right if you don't know the answer there's especially at a group

like fcica there's 30 people here who can answer the question right this is the people that I call when I have

questions so you always got yourself with people who know more than you which is easy for me

sometimes like there was one time where I did call Don steicha and the

his answer to my question was I know you already know this and I believe that you do so I don't

even know why you're calling me but it's like I just gotta make sure man like something like things change something

could have changed and then I don't know the answer anymore

now for sure that's that's the important thing you know be it nafti fcic it's having that network of

people that you can call I mean their trading's great don't get me wrong ours is great theirs is great but it's the

relationships that you make with these technical departments and even sales people that that you know you can call

and call them directly when you have something going on that's that's the that's the intangible value of being in

one of these groups you know

hey Sonny thanks for your time today I look forward to seeing you again soon no thanks for having me I appreciate it see

you later guys see ya and you gotta get ready anyway so the crowd's getting ready to come in I gotta go get me a

drink um I do want to I do want to introduce everybody to someone who's uh who was kind enough to give us a

prototype before the invention hit the market so I'm gonna let him introduce himself and kind of just uh turn the

camera around and show you guys what he has

I'll just let everybody know who you are who you're with and what you got here because you kind of changed the game for us very quickly

yeah so here tell them to put the microphone I hate to put the microwave

okay you've got the tool kit the company that comes with this attaches to a drill and you've got your double head roller

and that's the convenient to keep it one hand with two tools you got a smoother out here and it all comes in and it's a

little different bags canvas bag with that you're going to use your plank Skinner to strip the wear layer off of

luxury of honest points yep do you guys can kind of see what he's doing right here on phone installer magazine

um where can they where can they check out one of the videos and find your product yeah they can go too

to show you how to do just about anything yeah and I'm telling you what guys like

this right here this right here is is just a general basic transition and they skinned this

material off of the plank so it doesn't matter if you have a matching transition or not you can skin

the material and if anybody who's done it by hand before knows how hard it is but man you know what

we've definitely used that and just had something that was sitting on the shelf and was like sounds like we're making

our own yeah no it's it's fantastic it's great and sorry to the people at versatrim or

anybody else who who makes Uh custom orders like that but man I just wanted to get everybody to meet their gentleman

and he helped us out almost a year ago today and it is probably hit the market and it's fantastic so thanks Adam I

appreciate it so make it match

.com all right so I'm gonna go find Mr Garden

before we run out of time guys yeah [Music] we got about seven minutes to go before

we hit the hour what are you doing with that watch right now like what's uh everybody's entering

we've got we've got quite a bit of emails in here I just uh got with Ashlyn

she's putting everything together and once I gave her the okay she is going to

draw a name and uh email and we'll email you guys done talking now look at that Mr popular on

stage we'll email you and just exchange some information and then I'll send it out

you got to give him a little bit I think he said oh he's probably all the way over there

yeah I kind of feel bad that I didn't get to sit through that whole presentation because a few of our friends were there

um presenting and um I'd like to show support

all right well here's Mr Garden right here isn't a conversation right now and I've

been interrupted as Mr Jeffrey Johnson with my pay you guys met John

so what I'm gonna do Daniel same thing is I'm going to turn the camera around just hand it over to him yeah

make sure that um when he you hand him the microphone you give him the correct side I think uh the last guy he had the

microphone pointed towards his hand and not his mouth when you then put it by his mouth he had his finger over the

receiving portion so it looks like we do have some more

people on Facebook that might not have been here so we are giving away an Apple Watch uh within the next 10 minutes so

yeah your email in here

area

and then you are actually going to close us out so I'm going to handle so I'm gonna hand you the the phone

I'm Angie sponsor and then just answer the questions and he's kind of hard to hear right now because I have to use the speaker on the phone but all right

Daniel what's up what's up Mr Garden how you doing today uh not too bad not too bad it's getting

loud in here it's uh I've uh your brother's playing with a shirt

right now what he doesn't realize it since the airline lost my luggage this is

you've been wearing that shirt for three days the shirt's different it should be Man start no starts needed

so uh we're talking about uh training entities and just what you guys are

offering we talked to John a little bit already about um kind of the schedule that's going on but I think one of the biggest things

that you guys have going on right now is the Train the trainers right in order to get more people in the industry trained

we need those people to train them and uh well that's just the thing you know we

started getting these trainings popping up and there's there now we're doing multiple in a week

right we can only stress guys like I mean we got Rollins but poor island we got we're sending that

guy everywhere and uh and you can tell he doesn't enjoy that at all he doesn't

enjoy the Limelight he doesn't he doesn't yeah in front of people at all and it's tough on him no but seriously

seriously if we have all this opportunity to train right now and we're

looking at this and see you know our most of our trainers have gone to work for manufacturers or are aged out

and so This Not That the pool is too small but yes it's too small in other

words it's not too small for what we're doing in 2019 or 2020.

um be prior to coping is what I'll say as I guess 2018 or 19. but for the market we have right now it

is too small and the tough part about this Daniel is is we're looking for the

right guys busy doing training it's tough to train them you know and

that's a it sounds like it sounds tough but you can't just throw somebody out there and say hey look

you're a trainer now we know you can make this scene we know we we know you know what uh well how to run a trial you

know we know you know how to mix uh mix uh floor prep so in that case you're a

trainer but it's not it's not that simple and it's really not that simple so we really want guys

I'm talking about the gift um you know guys that aren't afraid to talk but guys that aren't afraid to talk

and fit inside a system of a curriculum that's been written by people that were

let's face it smarter than me all right right so you think about this so all the curriculum that I that I teach

you know you look at John number Bob Gillespie and Eddie Braille and those guys those guys I mean they've got Jim

Walker of course otherwise Nazi Walker but those guys um they they wrote solid stuff it maybe

needs updating right we all can all need updates but the class structure that they put

together is there for a reason and I hear Jerry Miller teaching the true cut method Step at our

last train to train her and uh it's amazing it's amazing when you get

to stuff like that that the guys they know how to put the step on right but then demonstrating is

something completely different well when you're working on the job site you're not

you're just working right you're working you're in there you're get in get out you're trying to get paid and when

you're teaching someone it's you have to to teach it and then explain it way slower and like

you said you know when we went through the Train the trainer it's like that all this stuff you know you can learn it in

20 minutes but it's going to take like two days yeah you need to realize one that you got to explain it to people

that may not know you know exactly what they're doing because we've been in all been in classes where someone that

doesn't you know they're pretty new to that technique and then number two is

you got to make sure that you can actually talk in front of a crowd and be engaging and have people listen want to

listen to you well you have to think about it in the class that we did together the one that you your your brother and sister were in we had a

debate about wall trimmers right to the point where we were doing what was the you I think it was you

pulled the directions out on how to use it yeah but the thing about it is

you can do it so many different ways on your job site but if you're going to train it you have to train it to the

manufacturer's specifications and that's tough for some guys because we all most of us taught ourselves right

and that uh don't get me wrong we love that uh we love that we love guys that

take the initiative to learn things but when we start teaching them uh that

that product or that we have to follow what the manufacturer tells us that they want us to they want us to present their

tool right and and these manufacturers have gifted us with some of their tools

do you look at what Robertson tracks have done for us over the years my goodness how we could we can only thank

them for their tools so if we show them incorrectly we're not thanking them if

we're actually hurting their tool and that's that's uh that doesn't do anybody any good

right and that's the thing it's and it's not just one tool like you're not going to say this is the tool

that you have to use it's you brought up you bring a bunch out and it's like these are the tools that we use use the

one that you like use the one that you're used to it's it's not all one tool fits all type of scenario well yeah

especially like with the carpet with the carpet we stress if you got your iron and that's what you use I'm testing you

all right I'm testing you make sure you if you if you like your iron go grab your iron from the from the Vans I want

to show you how that what the cool Glide does I want to show you what it's what a three inch uh a three inch iron is

supposed to do I want to show all that to you and I'll show you the proper way of using the tools but uh when you're

when you're instructing you really need to stress to somebody else

um a you're not you're not um the judge and jury you know you're there you're there

to inspire them to to create something right you want to leave in the class uh you want them leaving that class so that

they're they're pumped up about the lessons they've learned which you don't want to do you don't want to feel like

they've gotten beaten down because their way wasn't the right way and and so you really you really have to

work with the guys and I got I got to tell you one of the things I look for and what uh and I wanted to I didn't do

this in our class I wanted to hand everybody a clipboard and I wanted to see who lost them

and the reason for that is is because if you're training well think about this if you're training somebody you're standing

there with a clipboard in your hand you're probably the wrong guy to be doing a training because what you're

doing you're grading them not really training them and I like to see so I like the guy that can't find his

clipboard you know because he's down on his hands and he's working right and that's uh yeah you'd love to see that

you love to see guys actually give get right down next to somebody and you got your yeah I just and if you if they are

if you know anyone is listening that is interested in training definitely reach out to you because you guys are probably

going to have plenty more of these right coming up I think one of the the best things about

the Train the trainer when um when we were there is that you're working with other guys that already

know what they're doing and might not just have that um

the outgoing personality and you know get along with everyone and stuff like that but you have the ability to ask

those questions that you know are gonna get asked in the class just so they can kind of be prepared once they they do

get into that situation oh yeah there's always that EGR in the room right uh EGR guys is extra Grace

required there's always there's always always at EGR I remember when I was a student that

was me so you know it wasn't until somebody humbled me that I actually started

learning thank goodness thank goodness there were people around to do that so uh Rollin is jumping off right now he

said tell shorty Dave to have fun um yeah you tell Roland I always do have

fun mostly at his expense but uh so do you need anything else from

me no we appreciate it um we already gave the the website earlier but it is CFI installers.org uh go on there see

what events are going on and you know we'd love to have you guys be part of CFI one more if you want to become a

trainer email education at CFI installers.org

all right education at CFI installers.org um

my cell phone number for that but somebody who I kept calling it his new

well Dave appreciate your time today and uh we'll we'll be talking to you soon thank you the day in the back here

all right I think uh yeah

we're about ready to bring Ashlyn on and uh give this watch away

all right got quite a few names in here so we'll see

that's probably a horrible gentleman probably sound like dying Chewbacca Jeremy Glover

Jeremy Glover I don't even have to ship it you can't come pick it up

the last uh one that we gave away we gave away the fcica the the Sim and he

was kind of butt hurt that he didn't win and that's what he said it's rigged it was rigged again well he doesn't get to

say that I guess hey we know that uh it wasn't us that Drew

yeah I didn't even know he worked there you don't even know who Jimmy Glover is so exactly

Eduardo says it was rigged because uh I learned how to use these

microphones like one minute before we went live actually we were going by didn't and that's my fault so and I

ordered a couple of those microphones Hey There Goes Kathy hey how's it going good how you doing

today awesome having fun learning yeah

yeah all right make sure you teach this guy next to you something before he leaves that's what I'm doing I'm here to one of them I'll be teaching them don't

worry I got you covered buddy all right have fun thanks well congratulations Jeremy I'm winning

and thanks everybody but um I should probably go because I got some people to talk to I gotta do some

learning while I'm here and then we also have to thank Ashland for actually uh coming on camera he came on camera he

hates coming on camera you guys are so welcome that's awesome all right one

thanks for uh joining us and make sure you you follow us on social media um ask us any questions that you want

definitely hit us up with any questions and you know the go Carrera YouTube page you

can watch these videos and then we're also on you know any of the the podcast platforms so make sure

that you uh if you didn't listen to the whole thing and you want to there's plenty of ways to listen so

tell someone and uh I'm sure that there will be plenty more giveaways in the future and

Ashland will come on camera again for those oh well I'll be there all right you guys have a good one and we'll see

you next week

thank you